Published Dec 11, 2025Last updated 29 minutes ago1 minute readThe Nova Scotia Energy Board says it will investigate issues around billing and usage estimates by Nova Scotia Power in the wake of the cyberattack earlier this year. Photo by Tim Krochak /The Chronicle HeraldArticle contentThe Nova Scotia Energy Board says it will investigate issues around Nova Scotia Power raised by Premier Tim Houston.THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLY.Subscribe now to access this story and more:Unlimited access to the website and appExclusive access to premium content, newsletters and podcastsFull access to the e-Edition app, an electronic replica of the print edition that you can share, download and comment onEnjoy insights and behind-the-scenes analysis from our award-winning journalistsSupport local journalists and the next generation of journalistsSUBSCRIBE TO UNLOCK MORE ARTICLES.Subscribe or sign in to your account to continue your reading experience.Unlimited access to the website and appExclusive access to premium content, newsletters and podcastsFull access to the e-Edition app, an electronic replica of the print edition that you can share, download and comment onEnjoy insights and behind-the-scenes analysis from our award-winning journalistsSupport local journalists and the next generation of journalistsRegister to unlock more articles.Create an account or sign in to continue your reading experience.Access additional stories every monthShare your thoughts and join the conversation in our commenting communityGet email updates from your favourite authorsSign In or Create an AccountorArticle contentIn a letter to the premier, chair Stephen McGrath said the board will look at five concerns raised by Houston in a letter on Dec. 3 concerning Nova Scotians experiencing what he described as inaccurate billing and a lack of responsiveness from the utility since the cyberattack against it earlier this year.Article contentArticle contentArticle contentThe five issues were:Article contentThe fairness and legality of Nova Scotia Power’s estimated billing.The adequacy of consumer protection and communications since the cyberattack.The timeline and contingency planning for restoring accurate billing systems.Whether the utility should provide financial relief, credits or bill smoothing optionsWhether Nova Scotia Power is subject to financial penalties and, if so, the maximum amount.Article contentThe board said it is looking at these issues separately from the ongoing investigation into the cybersecurity incident but will consider whether the issues raised will be most effectively dealt with in a separate proceeding or as part of the ongoing probe.Article contentThe board said it is expecting the next update from the company on Dec. 23, after it issued a request for more information following a monthly update on Dec. 1. That request was regarding estimation and billing processes.Article contentThe utility told the board it still expects to provide its formal cybersecurity incident report by Dec. 31.Article contentMcGrath said in his letter that “the content of the report and the responses to the board’s outstanding information requests will inform whether the issues outlined in your letter would be most appropriately addressed in the cybersecurity matter or separately in the new matter.”Article content
Energy board to investigate issues raised by premier over Nova Scotia Power billing
